Rooms

• Do you have non smoking rooms?
  All rooms at The Preluna Hotel are non smoking.
   
• What facilities does my room have?
  All rooms have air-conditioning/ heating, ceiling fan, satellite T.V.,minibar, Tea & Coffee making facilities, hairdryer, safe. AC cooling in the hotel / rooms is switched on when the temperatures outside reach 27°c and over.
  
  
• Can you provide an iron & ironing board?
  Please ask for this at reception once you arrive at the hotel, this will be provided promptly.
   
• Do all rooms have balconies?
  No our economy rooms do not have balconies. All other rooms do.
   
• Check in & Check out times?
  Check-in 15.00hrs and Check out 11.00hrs.
   
• Can I order gifts to be placed in clients rooms?
  Yes, please email reservations@preluna.com with the items you would like to order be it champagne, flowers, chocolates etc.
  
  
• Do you have any rooms with double beds?
  All rooms except for the suites have twin beds, we can offer double beds using zip up mattresses.

• What is the cancellation policy at the hotel?

The cancellation policy varies depending on the room type and rate plan. Guests should check the specific terms and conditions of their booking for details.

• Are pets allowed in the hotel rooms?

No, except for service dogs unfortunately no pets are allowed at the hotel.

Feelgood Wellness Spa & Gym

• What facilities are included for clients staying at the Preluna Hotel?
  The Indoor pool, Sauna, Jacuzzi, Steam Rooms and Gym are all included for Preluna clients. All treatments are at an extra cost.
  
  
• Are towels free of charge at the Spa?
  The towels are free of charge at the Spa.
  
  
• What are the opening times of the Spa?
  The Spa and Indoor Pool are open all year round for more information about the spa and indoor pool please view www.feelgood.com.mt

Transport

• How far is Preluna from the airport?
  12KM
  
  
• How do I get to Preluna from the airport?
  We offer transfers at €25 each way for up to 3 persons or at €35 each way for 4 to 8 persons. In order to book please send an email on reservations@preluna.com with your flight details.
  
  
• I have booked an airport transfer with you, how will I recognise the driver?
  The driver will be be waiting outside the customs area with a sign with your name on it, please do not pay the driver as this charge will be added to your hotel bill.
  
  
• Does Preluna have a car park?
  We can provide parking on request. Parking is at a charge of Euro10.00 per day.
  
  
• Which Public Transport do I get from Malta Airport?
  All information is readily available on www.publictransport.com.mt, the bus stop closest to the hotel is called 'Chalet'.